Shipping Policy

Last Updated: 5 October 2026

Welcome to Platypuss! We are committed to delivering your orders safely and on time across India. Please read the following shipping policy before placing your order.

1. Shipping Coverage

We currently offer delivery across most locations in India.

Delivery availability may vary depending on the serviceability of your PIN code. If your location is not serviceable, we will contact you using the details provided with your order.

2. Order Processing Time

Most of our products are made/printed after the order is placed.

Orders are generally processed within 2–5 business days after successful order confirmation and payment.

During sales, promotional periods, holidays, or periods of unusually high order volume, processing may take longer than usual.

3. Delivery Time

After your order has been processed and dispatched, delivery generally takes approximately 3–7 business days, depending on your location and courier service.

Therefore, the estimated total delivery time is generally:

Processing: 2–5 business days + Shipping: 3–7 business days

Delivery to remote or non-metro locations may take additional time.

Please note that delivery timelines are estimates and are not guaranteed. Delays may occur due to weather conditions, courier issues, public holidays, transportation disruptions, or other circumstances beyond our control.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.

Any free-shipping offers will be subject to the terms and conditions mentioned in the respective offer.

5. Order Tracking

Once your order has been dispatched, you may receive a shipping confirmation containing the relevant tracking details.

You can use the tracking information provided by the courier to check the status of your shipment.

If tracking information does not update immediately after dispatch, please allow some time for the courier system to update.

6. Incorrect or Incomplete Shipping Address

Customers are responsible for providing a complete and accurate shipping address, including:

• Full name

• House/Flat number

• Street/locality

• City

• State

• PIN code

• Valid mobile number

Platypuss will not be responsible for delays, failed deliveries, or additional shipping charges caused by incorrect, incomplete, or inaccurate address information provided by the customer.

If you contact us before your order is dispatched, we will try our best to update the shipping address. However, changes cannot be guaranteed once the order has entered processing or has been dispatched.

7. Failed Delivery / Returned Shipments

If a shipment is returned to us because of:

• Incorrect or incomplete address

• Customer unavailable at the delivery address

• Refusal to accept the shipment

• Repeated failed delivery attempts

• Incorrect contact information

additional shipping charges may apply if the customer requests re-shipment.

For prepaid orders, any refund, if applicable, will be processed in accordance with our Refund & Cancellation Policy.

8. Damaged or Incorrect Products

Please inspect your package when it is delivered.

If you receive a product that is:

• Damaged during transit

• Defective

• Incorrect

• Different from the product ordered

please contact us as soon as possible, preferably within 48 hours of delivery.

Please provide your order number along with clear photographs/videos of the package and product so that we can investigate the issue and provide an appropriate resolution.

Do not return the product without contacting us first.

9. Delivery Delays

While we aim to deliver orders within the estimated timeframe, Platypuss cannot guarantee delivery on a specific date.

We are not responsible for delays caused by:

• Courier/logistics partners

• Weather conditions

• Natural disasters

• Strikes or transportation disruptions

• Government restrictions

• Public holidays

• Incorrect customer information

• Events beyond our reasonable control

If your order is significantly delayed, please contact our customer support team with your order number.

10. Cash on Delivery (COD)

If Cash on Delivery is available for your PIN code, the applicable COD charges, if any, will be displayed during checkout.

Customers are requested to accept COD orders placed using their own details and ensure that someone is available to receive the package.

Repeated refusal or failure to accept COD orders may result in COD being unavailable for future orders.

11. International Shipping

At present, Platypuss does not offer international shipping unless specifically stated on our website.

12. Contact Us

If you have any questions regarding your shipment or delivery, please contact us through our Contact Us page or the customer support details provided on our website.

Please mention your Order ID whenever contacting us regarding an order so that we can assist you faster.

Platypuss reserves the right to update this Shipping Policy from time to time. Any changes will be posted on this page.